TERMS & CONDITIONS
Last Updated: November 23, 2023
Verafide Promo, also known as Verafide Designs ("us", "we", or "our") operates the https://www.verafidepromo.com website (the "Service").
This page informs you of our policies regarding our Terms and Conditions.
By Using Our Website and/or Placing An Order On verafidepromo.com, You Agree to The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
Verafide Promo may use a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. Verafide Promo accepts no responsibility for color variations between submitted files and the final printed piece achieved by utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product, please request contact by emailing us at firstname.lastname@example.org. By using our website and/or placing an order with us, you are agreeing to all of our terms and conditions.
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by one of our team members.
3. Late Payments
All payments that are not received within 30 days from when the order was placed or by the agreed-upon date will be assessed a 20% late payment charge.
Verafide Promo reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). Verafide Promo also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Verafide Promo is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matters submitted to Verafide Promo for printing and/or publication.
5. Order Approval/Proofing
Verafide Promo has, and assumes, no obligation to proof or otherwise review the content or layout of your order. Even if a Verafide Promo customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Verafide Promo will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Verafide Promo DOES NOT make any changes to customer files unless you have paid for specific design services. Once you submit an order to the print process, and/or approve artwork using our design services, you are agreeing that you are fully satisfied with the document layout and content, and you accept responsibility for any errors therein. Verafide Promo will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
Verafide Promo does not provide artwork proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request an artwork proof then it is your responsibility to verify the artwork proof against the original (and to correct any spelling or grammatical errors, etc).
If an artwork proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
6. Flyer Tagging
Verafide Promo reserves the right to place a tag similar to "Printed by verafidepromo.com" on the printed material unless the customer states that they would prefer it not to appear when initially placing an order. There may be a fee added if you elect not to have a tag placed on your flyer. Under no circumstances will Verafide Promo tag business cards or reseller accounts.
7. Current Specials
In order to receive the discounts associated with Verafide Promo's "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. By participating in company specials or receiving discounts you agree to be a member of our mailing list, if you are not already, and you also agree to authorize Verafide Promo to tag your printed flyer (see section 4) unless you are a reseller or otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated at any time.
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of the total job cost (including shipping) is applied to jobs canceled. No refunds will be issued for orders canceled after the business day the order was placed. In those instances, we will issue store credit.
9. General Refund Policy
Should Verafide Promo choose to issue a refund, a store credit will be issued to your account, unless otherwise approved in writing by Verafide Promo.
Please see our full Refund Policy and Guidelines for more information.
10. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from Verafide Promo shall be dealt with between the customer and Verafide Promo. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
11. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotions, unless otherwise approved in writing by Verafide Promo.
12. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Verafide Promo can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Verafide Promo are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Verafide Promo's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect, or similar damages, including without limitation, lost profits. Verafide Promo warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Verafide Promo makes no other warranty, and no actions or words of Verafide Promo or its officers, employees or agents shall constitute a warranty.
14. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Los Angeles, CA, and shall be subject to the substantive law of the State of CA. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive, and binding upon the parties in the dispute without the right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees, and expenses, including attorney’s fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
The customer represents that it has the legal right to produce all printed materials ordered from Verafide Promo. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Verafide Promo based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Verafide Promo ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Verafide Promo harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Verafide Promo against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Verafide Promo for any legal fees and expenses it reasonably incurs in responding.
16. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Verafide Promo is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Verafide Promo can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Verafide Promo does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.
18. Prepress/Hardcopy Proofs
When ordered by the customer, Verafide Promo will submit color proofs for the customer's review and approval. Shipping charges may be assessed when sending a proof via mail, courier, or any means other than pickup. To request a proof, you must order it through the website shopping cart system when placing your print order. Proofs must be returned to Verafide Promo marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Verafide Promo will not be responsible for undetected production errors if:
All requests for changes of any kind must be made in writing to avoid mistakes.
19. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
The generally accepted trade practice is plus or minus 10%.
21. Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to Verafide Promo are not included in quotations unless specified. Verafide Promo is not responsible for delays and/or damage incurred during shipping. The title for finished work passes to the customer upon delivery to the carrier at the shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. Orders will be shipped immediately upon completion. Shipping carriers normally pick up completed orders during business hours, Monday - Friday, with exceptions being holidays or if the office is closed due to inclement weather or emergencies outside of our control. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day.
Claims for defects, damages, or shortages must be made by the client in writing no later than 6 calendar days after delivery. If no such claim is made, Verafide Promo and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Verafide Promo's performance has fully satisfied all terms, conditions, and specifications. Any disputes on products or services purchased by your credit card authorization from Verafide Promo shall be dealt with between the customer and Verafide Promo.
23. Right to Subcontract
Verafide Promo shall have the right to assign any portion of the work required to another vendor.
24. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
Print, embroidery, silk-screening, etc. turnaround is based on when production begins.
When placing an order, we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you cannot find your desired size, please pick the next size up i.e. if you want a 4x4 flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4. You may also email us at email@example.com with questions, concerns, or custom estimates.
The final piece MAY be up to an 1/8th inch smaller or larger than the actual order size unless the exact size is selected.
The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So, we strongly recommend that you DO NOT use borders in your artwork.
The final piece MAY be cut slightly uneven, 0 to 10-degree shifts are considered acceptable.
When reordering, colors MAY be slightly different from the original order. (unless a proof is purchased, and color matching is purchased for an additional fee).
If files are submitted and do not meet our bleed specifications, Verafide Promo reserves the right to add a border to the artwork.
If files are submitted in RGB mode, you are authorizing Verafide Promo to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
If we only receive one file for a job, we will assume that the file is to be used for side 1 and side two is blank, unless otherwise stated.
We will NOT accept files that are emailed. All orders MUST be placed through the website.
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
26. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting, and drilling.
Print turnaround times displayed on the price calculator page are only estimates. At Verafide Promo's discretion, if a job does ship by the estimated turnaround, Verafide Promo may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of Verafide Promo. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
27. Privacy Statement
Please click here to view our privacy and security policy
Verafide Promo may use your product for examples/samples and/or advertising purposes.
Our name will appear as "verafidepromo.com” or “Verafide Promo" on your credit card statement.
30. Billing Penalties
The customer will be charged for all returned checks
31. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
32. SMS/MMS Mobile Message Marketing Program Terms And Conditions
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online, offline, or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or manually dialed marketing mobile messages (as applicable) at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at firstname.lastname@example.org. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. We, any party that assists Us in the delivery of the mobile messages, and the respective wireless carriers, including T-Mobile, are not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use or engage with the Program if you are under thirteen (13) years of age. If you use or engage with the Program and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Program, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Program, or are of adult age in your jurisdiction. By using or engaging with the Program, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Program. Prohibited content includes:
* Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
* Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
* Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
* Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
* Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
* Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
DISPUTE RESOLUTION - ARBITRATION CLAUSE AND CLASS ACTION WAIVER. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED: In the event that there is a dispute, claim, or controversy between you and Us, or any other third-party service provider, including Autopilot, acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in 310 N Indian Hill Blvd #506, Claremont CA 91711, United States before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Verafide Designs’ principal place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
33. Changes to our Terms & Conditions Policy
Verafide Promo may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.